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How to Cancel an Order on Etsy (Step-by-Step Guide)

how to cancel an order on etsy

Canceling an order on Etsy is simple and straightforward. Sometimes, situations change or mistakes happen, and you might need to cancel a purchase. Knowing the steps can make the process easy. Whether you clicked ‘buy’ by accident or circumstances shifted, this blog will guide you through the simple steps to cancel an order on Etsy. Understanding how to navigate the process can save time and ensure a smooth experience for both buyers and sellers. In this blog, we will discuss how you can cancel your order on Etsy. So let’s start:

How to Cancel an Order on Etsy As a Buyer?

To cancel an order on Etsy as a buyer, you need to ask the seller to cancel it for you. Here’s how:

  1. Log in. Go to your Etsy account and sign in.
  2. Find your orders. Click on your account icon at the top right, then select “Purchases and reviews” to see your orders.
  3. Choose the order. Find the order you want to cancel.
  4. Ask for cancellation. Click on “Help with order” under the order status.
  5. Share details. Etsy will make a message for the seller. Tell them why you want to cancel the order.
  6. Send your request. Click “Send help request” to send your message to the seller.

Now, wait for the seller’s response. They’ll decide if they can cancel your order based on their shop rules. If the seller doesn’t reply within 48 hours, you can ask Etsy for help by opening a case using the Purchase Protection program.

Remember, you can only cancel an order before it’s shipped. Always check the seller’s cancellation policy before requesting a cancellation.

How to Cancel an Order Without an Etsy Account?

If you bought something on Etsy without making an account and now want to cancel the order, you can still do it!

First, find the email receipt you got when you made the order. Click on “View your order” in that email.

Next, make an Etsy account or log in if you have one already. You need to use the same email address you used for the guest order.

Once you’re logged in, request the cancellation of your order like you normally would.

If you’re having trouble finding the order details, you can email Etsy at and ask for help.

That’s it! You can cancel your order even if you didn’t make an account when you bought the item.

How to Cancel an Order on Etsy As a Seller?

  1. Log in to Etsy and go to your Shop manager’s Orders & Shipping page.
  2. Find the order you want to cancel:
    • On a computer: Click on the three dots next to the order and pick Cancel.
    • On the Etsy App: Tap More actions in the Order details and choose Cancel.
  3. Pick a reason for canceling and type a message to the buyer if you want. You’ll see the refund amount for the buyer here.
  4. Click Cancel order. If the buyer used Etsy Payments, the cancellation will process in 2-4 days. For other payment methods, you’ll need to refund manually using the same way they paid.

To check if the order was canceled, go to Orders & Shipping and check the Complete tab.

Final Words

cancelling an order on Etsy is possible but it’s important to act quickly. Remember, mistakes happen and it’s okay to change your mind. Ask the seller to cancel politely. If the seller hasn’t shipped your order, they might accept the cancellation request. But if it’s already shipped, you might not be able to cancel.

Don’t worry, Etsy has policies to protect buyers. Keep an eye on your email for updates. Be patient, refunds might take some time. Learn from this experience and double-check before ordering next time. Etsy wants buyers to have a good experience, so don’t hesitate to reach out for help if needed.

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